Privacy Policy

Last Updated:

Amapogo Security Privacy Policy

Last Updated: 03 April 2026

Amapogo Security Services (Pty) Ltd (“Amapogo Security”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and disclosed in a lawful, transparent, and responsible manner.

This Privacy Policy explains how we process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), the Promotion of Access to Information Act (PAIA), and other applicable South African laws.

By using our website www.amapogo.com, submitting inquiries, signing up for services, or interacting with us, you agree to the practices described in this Policy.

1. Who We Are

Amapogo Security Services (Pty) Ltd is a private security company providing guarding, armed response, access control, CCTV monitoring, patrols, risk assessments, and related security solutions.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact and Identification Details: Full name, ID/passport number, email address, phone number, physical address, and company details.

  • Service-Related Information: Property addresses, site layouts, access codes, emergency contacts, vehicle registration numbers, and details provided in risk assessments or service agreements.

  • Security and Monitoring Data: CCTV footage, alarm logs, incident reports, visitor registers, biometric data (where applicable and lawful), and location information related to our security operations.

  • Website and Marketing Data: IP address, browser type, cookies, usage data, and information submitted via contact/quote forms.

  • Special Personal Information: Where necessary for security services (e.g., criminal records for vetting, health information for guards or emergency response), we process this only with consent or where permitted by law.

We only collect information that is necessary for the purposes described below.

3. How and Why We Collect Your Personal Information

We collect personal information directly from you, through our website, service agreements, CCTV systems, or from third parties (e.g., property agents or SAPS, where lawful).

We process your personal information for the following purposes:

  • To respond to inquiries, provide quotes, and enter into service contracts.

  • To deliver security services, including guarding, response, monitoring, and risk management.

  • To verify identities, conduct background checks (where required by PSIRA or client agreements), and ensure compliance with security regulations.

  • To communicate with you about our services, updates, invoices, or emergencies.

  • To improve our website, analyse usage, and for marketing (only with your consent or where permitted).

  • To comply with legal obligations, including PSIRA, tax laws, and reporting to authorities.

  • For internal administration, safety, and quality control.

4. Lawful Basis for Processing

We process personal information in line with the 8 conditions of POPIA, relying on grounds such as:

  • Consent (where you voluntarily provide information)

  • Performance of a contract

  • Legal obligation

  • Legitimate interest (e.g., providing effective security services)

  • Protection of legitimate interests of you or another person

For special personal information (e.g., health or biometric data), we obtain explicit consent or rely on exceptions allowed under POPIA.

5. Sharing of Personal Information

We may share your personal information with:

  • Our authorised security officers, control room staff, and subcontractors (under strict confidentiality agreements).

  • Trusted service providers (e.g., CCTV technicians, alarm monitoring partners, legal advisors, insurers).

  • Law enforcement agencies (SAPS) or regulatory bodies (PSIRA, Information Regulator) when required by law or in the interest of safety.

  • Professional advisors (lawyers, accountants) where necessary.

We do not sell your personal information. Any third parties (Operators) are bound by written agreements to protect your data and process it only for the agreed purposes.

Cross-Border Transfers We may transfer personal information outside South Africa only when necessary (e.g., cloud storage providers) and with appropriate safeguards in place to ensure adequate protection.

6. Security Safeguards

We implement reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, disclosure, or destruction. These include secure servers, access controls, encryption (where appropriate), and staff training.

However, no system is completely secure. You should also take steps to protect your own information (e.g., strong passwords when using our client portal).

7. Retention of Personal Information

We keep your personal information only as long as necessary for the purpose it was collected, or as required by law (e.g., contract, tax, or PSIRA retention periods). Once no longer needed, we securely delete or anonymise it.

CCTV footage is typically retained for a limited period unless required for investigations or legal reasons.

8. Your Rights as a Data Subject

Under POPIA, you have the right to:

  • Access your personal information we hold.

  • Request correction or deletion of inaccurate, irrelevant, or excessive information.

  • Object to the processing of your personal information.

  • Withdraw consent (where processing is based on consent).

  • Lodge a complaint with the Information Regulator if you believe we have violated your rights.

To exercise any of these rights, contact our Information Officer using the details above. We will respond within a reasonable time (usually 30 days, or as prescribed).

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience, analyse traffic, and remember preferences. You can manage cookie settings through your browser. For more details, see our Cookie Policy (if you have one) or contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top shows when changes were made. We encourage you to review it periodically. Continued use of our services after changes means you accept the updated Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

You may also contact the Information Regulator: Email: inforeg@justice.gov.za Website: https://www.justice.gov.za/inforeg/